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Prestige Blends

Return & Refund Policy

 

At Prestige Blends, we are committed to providing you with high-quality coffee and accessories. We understand that sometimes a product may not be what you expected. Please read our return policy carefully.

Effective Date: July 15, 2025

1. Our Return Philosophy

Your satisfaction is important to us. While we operate on a dropshipping model, we strive to make the return process as smooth as possible. Our policy is designed to be fair to both our customers and our business, taking into account the unique nature of our products and shipping arrangements.

2. Return Eligibility Window

  • Coffee Accessories (Mugs, Brewing Gear, etc.): You may initiate a return for unused and undamaged coffee accessories within 30 days from the date of delivery.

  • Coffee Beans (Perishable): Due to the perishable nature of coffee beans, we generally do not accept returns or exchanges on coffee beans unless they arrived damaged or defective. Please inspect your coffee upon arrival. If there is an issue, contact us immediately.

3. Condition of Returned Items

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.

  • In its original packaging.

  • Accompanied by the original proof of purchase (order number, receipt).

Items that cannot be returned:

  • Opened or used coffee beans (unless damaged/defective).

  • Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.

  • Items marked as "Final Sale" or "Non-Returnable."

4. How to Initiate a Return

To start a return, please contact our customer service team at PrestigeCoffeeBlends@gmail.com within the eligible return window.

Please include the following information in your request:

  • Your order number.

  • The item(s) you wish to return.

  • Reason for the return (e.g., wrong item, defective, changed mind).

  • Photos if the item is damaged or defective.

Our team will review your request and provide you with return instructions, including a Return Merchandise Authorization (RMA) number if applicable, and the return shipping address. Please do not send your purchase back to the manufacturer or supplier directly without our explicit instructions.

5. Return Shipping Costs

  • Damaged or Defective Items: If you receive a damaged or defective item, we will cover the return shipping costs. We may provide a prepaid shipping label or reimburse you for reasonable shipping expenses upon receipt and inspection of the item.

  • Buyer's Remorse / Unwanted Items: If you are returning an item due to a change of mind or simply no longer want the product:

    • Canadian Orders: You will be responsible for the return shipping costs.

    • USA Orders: You will be responsible for the return shipping costs, and you may also be responsible for any customs duties, taxes, or brokerage fees incurred when the item is returned to Canada. We recommend using a trackable shipping service and purchasing shipping insurance. We are not responsible for items lost or damaged during return transit.

6. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within 14 business days.

  • Shipping costs from your original order are non-refundable, except in cases of damaged or defective products.

  • Refunds for cross-border returns (USA to Canada) may take longer due to customs processing.

Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at PrestigeCoffeeBlends@gmail.com

7. Exchanges

We generally do not offer direct exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

8. Damaged or Incorrect Items Upon Arrival

If your order arrives damaged, defective, or if you received the wrong item, please contact us immediately (within 48 hours of delivery) with photos of the issue and your order number. We will work quickly to resolve the issue, which may involve a replacement, refund, or alternative solution, and we will cover any associated shipping costs.

9. Cancellations

Orders can only be cancelled if they have not yet been processed by our dropshipping supplier. If you wish to cancel an order, please contact us as soon as possible. We cannot guarantee cancellation once an order is in fulfillment.

10. International Returns (USA to Canada Specifics)

Returning items from the USA to Canada can involve customs declarations and potential duties/taxes.

  • Declaration: When returning items from the USA, you must clearly mark the package as "RETURNED GOODS" with a customs value of $0 (or the original purchase value, if requested by us) to avoid unnecessary duties and taxes upon re-entry into Canada.

  • Customs Fees on Returns: As stated above, for non-defective items, you are responsible for any customs duties, taxes, or brokerage fees charged by Canadian customs upon the return of the item. We recommend discussing this with your chosen shipping carrier.

11. Contact Us

If you have any questions about our return and refund policy, please do not hesitate to contact us:

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